SANTA CLARITA, Calif. (December 10, 2013) – Princess Cruises is honoring passengers’ favorite Caribbean and Panama Canal tours with its 14th annual CRUISE service awards. Recognizing the most popular shore excursion experiences and tour guides from the 2012-13 season, the awards are based largely on passenger feedback.

Chosen from the extensive line-up of shore excursions offered on Caribbean and Panama Canal cruises, the awards highlight the important role local tour operators play in each destination as part of a passenger’s overall cruise experience. Winners are determined largely by tour scores and comments made on passenger surveys.

A number of tours have topped the list for several years, and five of them have been passenger favorites for five or more years in a row. One excursion -- the Americas Cup 12-Metre Yacht Regatta tour in St. Maarten -- has now been voted ‘Shore Excursion of the Season’ for that port for the 14th year in a row.

“Local tour operators play an important part wherever our ships sail,” said Jan Swartz, Princess Cruises president. “So each year we honor the best shore excursion providers who contribute so much to our passengers’ Princess experience in port.”

The CRUISE program is the longest running customer service program in the cruise industry. The Caribbean and Panama Canal awards began in 1999 and cap off a season-long effort to recognize the role that local Caribbean and Panama Canal tour partners play in passengers' cruise experiences. Tour Guide of the Season award winners receive $100, a letter of commendation, a ship tour and lunch onboard with their family. Operators of the Shore Excursion of the Season receive a plaque and a letter of commendation, a tour of the ship, and lunch onboard for company officials.

The 2012-2013 shore excursion winners are:

  • Stingray, Snorkel, Swim & Scenic Country Drive, Stingray City Antigua Ltd
  • Catamaran and Lobster Lunch, Scenic Cruise & Swim, Tropical Adventures


  • 4WD Island Tour, Baby Natural Bridge & Arashi Beach, DePalm Tours
  • Mi Dushi Sail, Snorkel, Antilla Shipwreck & Lunch, Windfeather Charters


  • Harrison's Cave & Scenic Drive, Goddards Shipping & Tours
  • George Washington House, Garrison & Change of Guards, Goddards Shipping & Tours


  • Xunantunich Mayan Ruins, Marimba Music & Lunch, Chukka Caribbean Adventures
  • Horseback Safari Ride, Bacab Eco-Park & Lunch, Bacab Eco Park


  • Glass-Bottom Boat Eco-Cruise & Bonaire Marine Park, Bonaire Destination Services
  • Mangrove Eco-Cruise by Kayak & Lac Bay, Bonaire Tours


  • Emerald Jewelry Making Class & Diploma, SEICO Limitada


  • Passion Island Beach Break, Lunch & Scenic Cruise, Isla Pasión, Cozumel, México
  • Interactive Dolphin & Manatee Swim & Sea Lion Show, Dolphin Discovery Cozumel


  • Ostrich Farm, Art Workshop & Scenic Drive, Funbini B.V.


  • Wacky Rollers 4WD Safari, Gardens & Titou Gorge, WRAVE Ltd.
  • Certified Scuba Diving (Two Sites), Dive Dominica Ltd


  • Panama Canal: Today’s Locks System and the Future, Aventuras 2000
  • Authentic Embera Indian Village, Elite Shore Excursions Foundation


  • Stingray Encounter, Reef, Snorkel, Beach & Lunch, Native Way Watersports
  • Atlantis Submarine Scenic Adventure, Atlantis Submarines Grand Cayman


  • Horseshoe Reef & Round Cay Snorkel Adventure, Chukka Caribbean Adventures
  • Dune Buggy Island Adventure Tour, Chukka Caribbean Adventures


  • Harbor Cruise, Grand Anse & Morne Rouge Beaches, Best of Grenada Ltd.


  • Original Canopy Zipline Tour at Veragua Rainforest, OCT Enterprises
  • Hacienda Tour, Fruit Cultivation, Lunch & Shopping, Swiss Travel Service


  • Aerial Chairlift, Bobsled, & Dunn’s River Falls, Mystic Mountain
  • River Tubing Eco-Adventure, Chukka Caribbean Adventures


  • Panama Canal: Today’s Locks System and the Future, Aventuras 2000
  • Authentic Embera Indian Village, Elite Shore Excursions Foundation


  • Filadelphia Coffee Estate & Colonial Antigua with Lunch, Elite Guatemala/Ventura Máxima


  • Rainforest Aerial Tram, Tarcoles River & Lunch, Elite Shore Excursions Foundation
  • Coffee Plantation, Botanical Garden & Lunch, Gray Line Costa Rica


  • Dolphin Encounter & Museum, Anthony's Key Resort
  • Certified Scuba Diving (Two Sites), Anthony's Key Resort


  • Scenic Railway Ride & Circle Island Drive, St. Kitts Scenic Railway, Ltd.
  • Fairview Great House and Gardens & Panoramic Drive, Kantours


  • Sulphur Springs, the Pitons, Scenic Cruise & Lunch, Cox & Company Ltd.
  • Rainforest Aerial Tram & Canopy Zipline Adventure, Elite Shore Excursions Foundation/ DBA Rain Forest Sky Rides St. Lucia


  • "America's Cup 12-Metre" Yacht Race, St. Maarten 12 Metre Enterprises N.V.
  • Helmet Diving at Sea Trek Underwater Park, Seatrek St. Maarten NV


  • BOSS Underwater Adventure & Scenic Cruise, Aqua Adventures
  • Coral World, Sea Lion Swim & Scenic Drive, Coral World Ocean Park

Tour Guides of the Season Winners:

  • ARUBA – Maria Geerman of DePalm Tours
  • CARTAGENA – Jose Alonso Villa Olivo of Avia Caribbean Ltda
  • COZUMEL – Juan Trejo of Caribbean Fun Sun Ltd
  • CURACAO – Helene Desiree Maas of Funbini B.V.
  • DOMINICA – Steline Joseph of Wrave
  • GRAND TURK – Austin Dickenson of Caribbean Tours International
  • LIMÓN – Ivan Aguilar of Swiss Travel Service
  • PANAMA CANAL – Arthur Wagner of Elite Shore Excursions Foundation
  • PUNTARENAS – Olman Vargas Pizarro of Asuaire Travel Service
  • ST. THOMAS – Captain Tom of Fun Water Tours